CANCELLATION POLICY

OUR STYLISTS OPERATE BY APPOINTMENT ONLY & OUR TIME IS JUST AS VALUABLE AS YOURS. WE ASK THAT IF YOU ARE UNABE TO MAKE YOUR SCHEDULED APPOINTMENT THAT YOU PLEASE NOTIFY THE SALON OR YOUR STYLIST 24 HOURS PRIOR TO APPOINTMENT. THIS ALLOWS US TO FILL YOUR SPOT WITH ANOTHER GUEST IN A TIMELY MANNER.

FAILURE TO GIVE 24 HOURS NOTICE WILL RESULT IN A 50% CHARGE OF THE MISSED APPOINTMENT BEFORE RESCHEDULING ANOTHER SERVICE.

NO SHOWS ARE SUBJECT TO 100% CHARGE OF MISSED APPOINTMENTS.

15 MINUTES LATE WILL RESULT IN CANCELATION OF APPOINTMENT OR CHANGE IN APPOINTMENT AT THE STYLIST DISCRETION.

PAYMENTS

WE ACCEPT ALL MAJOR CREDIT CARDS (VISA,MASTERCARD, AMEX) & CASH.

WARDROBE

WE ALL WANNA LOOK GOOD WHILE GETTING OUR HAIR DONE, BUT PLEASE OPT OUT OF WEARING YOUR BEST OUTFITS TO THE HAIR SALON. COLOR & CHEMICAL SERVICES CAN SOMETIMES GET MESSY & AS CAUTIOUS AS WE ARE, WE DON’T WANT TO RUIN ANY OF YOUR CLOTHING.

APPOINTMENT REMINDERS

WE ARE HAPPY TO OFFER A TEXT REMINDER OR EMAIL TO ALL OUR CLIENTS THE DAY BEFORE YOUR APPOINTMENT. ALL WE REQUIRE IS YOUR MOBILE NUMBER OR EMAIL ADDED INTO OUR SYSTEM.

SATISFACTION GUARANTEED

IN THE RARE OCCASION THAT YOU ARE DISSATISFIED WITH YOUR SERVICE WE ASK THAT YOU PLEASE CONTACT US WITHIN 72 HOURS & WE WILL HAPPILY REVISIT TO ENSURE YOU ARE PLEASED WITH THE RESULTS.

CUSTOMER ETIQUETTE

PLEASE BE RESPECTFUL TO THE STAFF & OTHER CUSTOMERS WHO ARE IN THE SALON DURING YOUR VISIT. WE HAVE THE RIGHT TO REFUSE SERVICE TO ANYONE WHO BECOMES AGGRESSIVE, ABUSIVE OR ACTS UNREASONABLY.

RETURNS

WE ARE UNABLE TO ACCEPT USED OR OPENED PRODUCTS FOR REFUND OR EXCHANGE.

EXCHANGE OR REFUND WILL BE OFFERED ON ALL UNOPENED & UNUSED PRODUCTS FOR UP TO 14 DAYS AFTER PURCHASE.

ALL ELECTRICAL ITEMS HAVE A WARRANTY WITH THE MANUFACTURER. IF YOU HAVE ANY QUESTIONS PLEASE REACH OUT

*ALL BODY CARE/SKINCARE ITEMS ARE FINAL SALE*